Delivery Information
Delivery Time
Deliveries are made approximately between the hours of 8am to 7pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of order of approximate delivery lead-times,
exceptions may apply.
Delivery Transport
All delivery services could be made via lorry or van, and larger orders will be delivered on a
pallet, so it is assumed that the delivery address will be accessible. If there is likely to be a problem, please inform us at the time of order to discuss alternative delivery options. Please advise if there are any parking restrictions.
Delivery Cost
Please note that although every effort is made to provide free delivery, there may be delivery charges applicable to your order, but we will contact you to confirm these prior to the orderbeing completed.
Damaged Goods
Unable To Deliver
It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you to contact us directly as soon as possible to make sure we are aware of the problem. All damages should be reported within 24-hours of receipt for insurance purposes, and
photographic proof should be sent to unitcmflooring@outlook.com.
We cannot be responsible for any consequential losses; therefore we advise against booking installers until goods have been received and checked.
Delivery Arrival
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed pallet deliveries is at £ 50.00 minimum or £ 0.70 per kg, whichever the greater. Please ensure you inform the courier of any known restrictions that may prevent delivery – e.g. un-adopted roads, rural location, low bridges or width restrictions. The seller will not be
held responsible for any delays caused by known restrictions.
Safe Place Deliveries
Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property. Please note that for standard deliveries, drivers are unable to dispose of packaging materials, including pallets. These are to be disposed of by the customer in an appropriate way. The delivery process ends once your goods have been signed for. Therefore we recommend you make provisions to receive the products as they will need to be moved to a safe location.
At CM Carpets & Flooring, we understand that life gets busy and even within an allocated delivery date it can be difficult to make sure you’re in to sign for deliveries. To help you avoid missing deliveries and associated re-delivery charges, we offer a Safe Place Delivery option on parcel orders of less than £100*. You can choose the Safe Place Delivery option by providing details of your safe place at the time of ordering or in writing to unitcmflooring@outlook.com at least 24 hours prior to delivery. In accordance with the Consumer rights Act 2015, when you choose the Safe Place Delivery option you will be responsible for the goods being left in accordance with your instructions so before you select this option be sure you have a good safe place. That means somewhere that’s protected from the elements, easy for delivery drivers to find and out of plain sight.
Popular examples include porches, sheds, greenhouses or even dedicated Safe Parcel Delivery Boxes that are widely available to buy online.
* Safe place deliveries can be offered on parcel services only; if the products have to be sent on a pallet this service is not available. If no Safe Place is provided and no-one is home to sign for the delivery, re-delivery charges may apply.
Deliveries in South-West England & Scotland
Delivery charges to some parts of the UK vary by product and delivery area. Due to the
nature of our products, these may occasionally need to be altered after an order has been
placed, if this is the case our sales team will be in touch with you ASAP to arrange alternate
means/discuss the order further.
Please be aware that customers living in some areas of the South West & Scotland may not
be eligible for free delivery services. Once you have secured your order online we will be in
contact to confirm either free delivery or any extra charges where applicable.
Outside of Mainland UK (Including Northern Ireland)
Please be aware that we are currently unable to offer customers living outside of the UK
Mainland, all delivery services. Please call or email us for any further detail/information.
Collection can be selected from our Warehouse, based in Middlesbrough, England.