Terms and Conditions

• Copyright
• Placing an Order
• Payment
• Delivery
• Incorrect Goods
• Returns
• Cancellation
• Governing Law

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of C&M Carpets and Flooring or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of C&M Carpets and Flooring and protected by United Kingdom and international copyright laws. You may also not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without C&M Carpets and Flooring expressing written consent.

Placing an order

When you make an order for goods you are accepting the Terms and Conditions of the C&M Carpets and Flooring website.

Full payment of the total price of the goods must be made to C&M Carpets and Flooring before your order can be accepted and the contract between us is formed.

It is our intention to ensure all images, specifications and prices are correct at the time of publication. These may from time to time vary due to alterations made by manufacturers. You will be advised by email or phone of any changes prior to confirmation of your order.

If you do not wish to proceed due to any changes in stated specifications or prices we will of course cancel your order.

We accept no responsibility for incorrect images, specifications and prices.

In the event of a pricing error we shall have the right to refuse or cancel your order whether or not it has been confirmed.

All products are subject to availability. However, we will advise you before confirming your order by email or phone of any out of stock items and the approximate expected restocking date. If you do not wish to proceed we will cancel your order.

Payment

Payments must be made in £ Sterling only, unless otherwise specified using any of the cards shown, cheques or bank transfer (cheques must be cleared before we despatch your order).

When you have completed your selections you are automatically transferred to Google Checkout for 100% secure payment.

After placing an order the Customer will receive an e-mail from Google confirming the order.

Delivery

Any date or period for delivery shall be considered as indicative only although if a product is in stock, we aim to despatch your order within 48hrs. If we cannot dispatch an item to you within 21 days of order we will notify you by e-mail and at your request we will cancel the order and refund your money in full. C&M Carpets and Flooring cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

All items dispatched are fully insured during transit.

We shall not be liable for any losses, costs, damages or expenses incurred as a result of any delay in delivery of the goods.

As internal damage to packaged goods cannot always be identified on delivery, the customer must sign for the goods as "unchecked". Any visible damage to packaging must also be stated on the drivers delivery sheet.

Any damage identified on inspection of the goods must be advised to C&M Carpets and Flooring within 48 hours of delivery. It is important that all packaging is retained as this may be required for any claims against the carrier. In such circumstances the claim will be dealt with by C&M Carpets and Flooring. Replacement goods will be despatched upon return of the original goods. Claims for damage outside the above time scale cannot be accepted.

Incorrect Goods

The customer must notify C&M Carpets and Flooring of any goods supplied incorrectly within 48 hours of delivery. The goods must not be used and repackaged in the original packaging to protect them from damage. C&M Carpets and Flooring will request that you return small items back to us by post. We will refund your postage costs by crediting your credit/debit card or by issuing a cheque. Replacement goods will be despatched upon return of the original goods.

Returns

If you are not totally satisfied with your purchase, you may return it to us within 7 days from receiving the goods for a replacement or refund. Before returning goods please contact us by email or phone for advise on the best method of return.

Returned goods can only be accepted unused and in perfect condition including all manuals and instructions packaged in the original protective packaging as on delivery. We cannot accept return of goods which have been removed from sealed packaging, goods specially ordered in or orders that have been customised specifically for you.

Carriage costs incurred for delivery or return of unwanted goods are to be paid for and at the risk of the customer.

On receipt of returned goods in a satisfactory condition, a replacement will be sent or a refund will be paid as soon as possible by the same payment method as used on the original order. Credit card refunds will be re-credited to your account as soon as possible and in any event within 30 days.

These terms and conditions are subject to change at any time. Any change will not affect any contract existing between us at the time of the change.

Please print and retain a copy of these terms and conditions.

Cancellation

C&M Carpets and Flooring reserves the right to refuse any order or part of order or to require further or better information to enable it to evaluate or process the order.

C&M Carpets and Flooring accepts no liability for any failure to ship products where this results from it inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered. In such cases C&M Carpets and Flooring will immediately refund any payments made in full. The consumer has the right to cancel their order within 7 working days which starts from the day after the day the customer receives the goods except where the goods are perishable. The customer will have to pay the cost of returning the goods. C&M Carpets and Flooring will refund the customers money within 30 days of cancellation.

Governing Law

The contract between us shall be governed in accordance with English Law and the English Courts shall have sole jurisdiction in respect of any dispute between us.

The English language shall be used when making an order and will be used in the contract between us.